Back home

Terms of Service

Last updated 06/03/2026

Effective date: 06/03/2026 Last updated: 06/03/2026

These Terms of Service ("Terms") are a binding agreement between you and Aurora Homecare LLC d/b/a SofaBrite ("SofaBrite," "we," "us," or "our"). By using sofabrite.com, uploading a photo, getting a price, or booking a service (the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What SofaBrite is

SofaBrite is an online platform that connects customers with independent local cleaning providers ("Providers"). SofaBrite arranges booking, pricing, and payment. The cleaning service itself is performed by an independent Provider, not by SofaBrite. Providers are independent contractors and are not employees or agents of SofaBrite.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service.

3. Photos you upload — license and your promises

When you upload any photo, image, or video ("Content"), you grant SofaBrite a worldwide, perpetual, irrevocable, royalty-free, fully sublicensable and transferable license to host, store, use, reproduce, modify, adapt, publish, and display that Content for any purpose, including advertising, marketing, and promotion of the Service, across any media now known or later developed.

You represent and warrant that:

  • You own the Content or have all rights necessary to grant this license.
  • The Content does not include any other person without their consent, and you have authority to grant rights regarding anything shown in it.
  • The Content does not contain personal, confidential, or sensitive information you do not want collected, used, or displayed.

We are not obligated to use, keep, or return any Content. We may decline or remove Content at our discretion.

4. Pricing, the AI estimate, and the binding price

Your price estimate is generated using automated image analysis ("AI Pricing"). AI Pricing is an automated estimate and can be inaccurate. It is not a professional inspection.

  • Once you accept a price and prepay, that price is the agreed price for the item as accurately represented in your photo and description ("Binding Price"), consistent with our "the price you see is the price you pay" commitment.
  • However, if, on arrival, the actual item materially differs from what was shown or described — including but not limited to a larger size, additional pieces, undisclosed heavy soiling, pet damage, biohazard, mold, infestation, or fabric requiring specialized treatment — the Provider or SofaBrite may, before any work begins: (a) offer a revised price you may accept or decline, or (b) decline the job and refund your prepayment, less any non-refundable processing fee where permitted.
  • We will not invent surprise charges at your door for an item that matches your submission. Any revised price must be presented and accepted before work starts.

5. Booking, scheduling, and access

You are responsible for providing accurate information and for ensuring safe, lawful access to the service location at the scheduled time. If the Provider cannot access the location or perform the service due to circumstances within your control, cancellation and no-show terms apply (see Refund & Cancellation Policy).

6. Payment

Payments are processed by Stripe. By prepaying, you authorize the charge for the booked service. All payments and payouts are subject to our Refund & Cancellation Policy and to Stripe's terms.

7. The service and quality

The Provider is responsible for performing the cleaning service and for the quality of its work and any damage it causes. If you are not satisfied, contact us at customerservice@sofabrite.com within 48 hours so we can work with the Provider to address it. Remedies are described in the Refund & Cancellation Policy.

Cleaning results depend on fabric type, age, prior treatments, stain type, and other factors. We do not guarantee removal of all stains, odors, or wear, and some items may not be fully restorable.

8. Independent contractor relationship; allocation of responsibility

Providers are independent businesses. SofaBrite does not control how a Provider performs the work. To the maximum extent permitted by law, SofaBrite is not liable for the acts, omissions, negligence, or property damage caused by a Provider; however, where SofaBrite is the party that received your payment, SofaBrite will act in good faith to facilitate an appropriate resolution, refund, or claim against the Provider's insurance.

9. Prohibited uses

You agree not to misuse the Service, submit false information, upload unlawful or infringing Content, or interfere with the Service's operation.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI PRICING WILL BE ACCURATE OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFABRITE'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE BOOKING GIVING RISE TO THE CLAIM. SOFABRITE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to indemnify and hold SofaBrite harmless from claims arising out of your breach of these Terms, your Content, or your misuse of the Service.

13. Dispute resolution and governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Florida, and you consent to that jurisdiction.

14. Changes to these Terms

We may update these Terms. Material changes will be posted with a new effective date. Continued use after changes means you accept the updated Terms.

15. Contact

Aurora Homecare LLC d/b/a SofaBrite customerservice@sofabrite.com